Emotional Intelligence: Developing Your EQ for Better Relationships

emotional intelligence

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Imagine you’re arguing with your best friend. Feelings get hot, and tension builds in your chest. You think, “Why can’t they see my side?” If you could stop, breathe, and approach the talk with clarity and empathy, things might go better. That’s what emotional intelligence (EQ) is about. It lets you control and use your emotions to improve communication and relationships.

In both busy workplaces and our quiet personal lives, EQ shapes how we interact. Companies value EQ as much as technical skills, like coding. This is why giants like Google and Apple look for people skills alongside technical know-how. EQ isn’t just a trendy term; it’s essential for building stronger relationships, personal development, and career achievement.

Key Takeaways

  • Emotional intelligence (EQ) is crucial for developing strong relationships and better communication.
  • Many companies value emotional intelligence as much as technical skills when assessing job candidates1.
  • High EQ can help manage stress and improve mental health by connecting people and fostering supportive relationships1.
  • Practicing mindfulness and empathy can enhance your EQ and make daily interactions more meaningful12.
  • Developing EQ involves learning, applying knowledge, and incorporating intellectual ability (IQ) to navigate complexities1.

What is Emotional Intelligence?

Emotional intelligence, or EQ, is the link between emotions and thinking. It involves knowing, expressing, and managing your emotions. At the same time, you should perceive and affect others’ emotions. These abilities are key for personal improvement and the good of others.

EQ consists of five main parts: self-awareness, self-regulation, motivation, empathy, and social skills. Knowing your emotions is self-awareness. Self-regulation means controlling your urges. Your desires push you towards your aims. Empathy helps you get along better by grasping what others feel. Lastly, social skills make talking and building connections easier3.

Grasping EQ matters for many parts of life. It matters a lot for strong relationships, school and work success, and reaching goals1. Leaders with high EQ can handle tricky social situations well. They motivate their teams too3.

Besides, controlling emotions is vital for doing well personally and professionally. Workers with good EQ can maintain relationships, solve conflicts, and talk well3. Mindfulness, like meditation, boosts your awareness of emotions and helps with stress1.

You can improve your emotional intelligence over time. To raise your EQ, try reacting slower to emotions and know your strong and weak points. Learn body language and practice clear communication3. IHHP offers programs to make individual and corporate EQ better. This shows EQ can be developed4.

Importance of EQ in Everyday Life

Understanding everyday EQ is key to a good life. It helps in how you engage with others, make choices, and feel content. Emotional intelligence (EQ) is central to interactions, decisions, and happiness.

The Role of Emotional Awareness

Being emotionally aware is a big part of EQ. It shapes how you connect with others and decide on matters. It lets you understand yourself and others’ feelings, improving relationships. Social skills let you read body language and manage social situations well1.

Impact on Your Career

In the work world, EQ really matters. Many businesses think it’s as crucial as technical skill. They even test EQ when hiring1. Studies show EQ is 80% of success, with IQ just 20%, showing its role in dealing with others and stress5. Boosting EQ can help you lead, inspire, and succeed at work1. Growing your EQ means better relationships, communication, and resilience1.

Benefits for Physical Health

EQ has big health perks. Stress and unchecked emotions can cause heart issues, strokes, and other health problems1. Practicing mindfulness boosts your EQ and stress management1. With high EQ, you can keep a healthy balance and avoid long-term illnesses, supporting your overall health5.

Self-Management: The Pillar of EQ

Self-management skills are key for building EQ, helping you control impulses and emotions6. By mastering emotional control, you become more flexible and committed, essential for facing changes7. This flexibility helps keep your self-management strong even when things get tough7.

The Emotional and Social Competency Inventory (ESCI) looks at important areas like self-control and honesty6. These skills let you change strategies and make smart choices that fit your goals and values, boosting your EQ7. Being honest, for example, means being open about your feelings, admitting to mistakes, and calling out wrongs7.

Self-management is about controlling emotions, staying positive, reaching goals, and choosing actions that make your thoughts and behaviors better6.

Adaptability is a big part of self-management, meaning you adjust well to changes and can handle uncertainty7. This ability to adapt is essential for regulating your emotions and keeping your self-management skills balanced6.

Being optimistic is also crucial in self-management, helping you recover from setbacks and find joy7. The ESCI shows optimism helps with self-respect, achieving personal goals, and building strong relationships7. Improving your self-management skills enhances your EQ and leads to happier, healthier relationships.

Developing Self-Awareness

Understanding your emotions and their effect on what you do is key to knowing yourself better. This insight helps you see your strong and weak points. It also raises your confidence and ability to control yourself.

Recognizing and Understanding Your Emotions

It’s essential to improve how you talk about your feelings. Being accurate in naming emotions—like happiness, sadness, or fear—helps you handle bad feelings better. You’re less likely to lose your temper, too8. Knowing exactly what you feel also makes fear and worry easier to manage8.

self-awareness development

The Link Between Emotions and Behavior

Understanding how feelings and actions connect is important for self-awareness. Research shows people with strong Emotional Self-Awareness have many Emotional Intelligence skills. This makes them act better under pressure9. Leaders who recognize their emotions make their workspaces more positive9.

Not being aware of your emotions can harm your team’s work and mood9. Learning about this connection can help you change your actions for the better, both personally and at work.

Emotional Competency Impact Statistics
Recognizing Emotions Improves self-confidence and behavior under stress 10+ competencies demonstrated9
Emotional Vocabulary Better management of negative emotions Reduces angry outbursts8
Positive Leadership Creates positive working environments High team performance9

Enhancing Social Awareness

Enhancing social awareness is vital for growing emotional smarts, like empathy and understanding social cues. These skills help us get how others feel and improve our communication. They let us make better connections with people.

By getting better at social awareness, navigating social situations becomes easier. This leads to more peaceful and strong relationships.

Empathy: Understanding Others’ Emotions

Building empathy means getting and sharing other people’s feelings. Being emotionally smart lets you deeply connect with people by feeling what they feel. This connection makes us feel loved and upbeat1.

So, getting good at empathy plays a big part in our happiness and how we talk to each other.

The Importance of Social Cues in Communication

Knowing about social cues is key to better social awareness. These silent signs show us how others feel and help us understand group dynamics1. Social smarts plus emotional intelligence help us talk well, solve problems creatively, and make smarter choices10.

Keeping an eye on social cues helps your conversations flow better. It also helps build stronger bonds.

Relationship Management for Better Connections

Effective relationship management is key to building strong bonds, both in personal and work life. By improving your skills here, you can deal with people better and support each other, even when things get tough.

Good at relationship management? Then you’re likely open, clear, and kind when you talk11. These qualities help you share your thoughts well11. Plus, being great at relationship management means you can take and give advice nicely, aiding growth11relationship management

This skill is about understanding and caring, letting you pick up on unspoken signals and feelings1. Knowing these emotional signals makes you better at connecting with others1. Growing in these areas means you can have deeper, more meaningful relationships.

Athletes, for example, need to bond well with their families, coaches, and team for confidence and success12. This shows how crucial relationship management is, not just in sports but in every area of life.

Solving conflicts wisely is another part of relationship management. Being good at it means you can handle disagreements with ease and keep peace11. Leading in relationship management brings positivity, even in hard times11.

Working on your emotional skills helps you handle stress better and can keep you away from problems like anxiety1. Mindfulness makes you even better at managing relationships, turning you into a caring and effective communicator.

The table below points out some important qualities and tips for great relationship management, crucial for making good connections:

Trait Strategy
Empathy Practice active listening and observe nonverbal cues
Conflict Resolution Address conflicts confidently and seek balanced perspectives
Communication Be clear, respectful, and open to feedback
Influence Inspire and motivate through positive reinforcement
Teamwork Foster a collaborative and supportive environment

The Link Between IQ and EQ

The blend of IQ and EQ is key for achieving both intellectual and emotional maturity. IQ measures problem-solving and knowledge. On the other hand, EQ is about handling emotions and social interactions. Studies show connections between personality traits and intelligence. For instance, Openness is positively linked to IQ13. Bringing IQ and EQ together leads to success in life.

How IQ and EQ Work Together

IQ and EQ complement each other, enhancing life skills. Research has shown EQ is linked to both types of intelligence, but in different ways13. People with higher Emotional Intelligence (EI) are better at thinking and solving problems14. EQ contributes to better intellectual abilities, extending beyond just emotional management.

In schools, EQ helps students get better grades by improving their personality and social skills13. It helps them tackle schoolwork more efficiently.

Why EQ Matters More in Relationships

EQ is vital for building and keeping strong relationships, while IQ helps in school and work. High EQ leads to better handling of emotions, reducing aggression and addiction14. Being empathetic and socially aware makes lasting bonds possible.

AEI’s connection to IQ is minimal, showing EQ’s greater impact on relationships13. Being emotionally smart helps in connecting with others. By valuing both IQ and EQ, we improve our relationships and personal growth.

Emotional Intelligence and Stress Management

Using emotional intelligence (EQ) to manage stress is like having a secret tool. Imagine being swamped at work with tight deadlines. How do some seem to handle stress so well?

It’s all about high EQ. Emotional intelligence has five parts: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills15. It’s essential to notice stress signs early. That way, you can fight stress before it overwhelms you15

A study involving 265 students found a link between high EQ and dealing well with stress16. Surprisingly, 76% of these students use average stress management methods, and 16% are really good at it16.

Why is EQ so powerful in handling stress? Mindfulness meditation, for example, raises your self-awareness15. Meditation, sports, eating well, and relaxing are proven ways to lessen stress16.

Developing emotional intelligence is about more than just stress relief. Over time, it makes you resilient. It teaches you to see stress as a chance to grow15. Also, a high EQ can improve your relationships, which is crucial in tough times16.

Master your EQ, and you’ll navigate life’s challenges much better. Think of it as your internal compass for tackling tough times gracefully.

Attachment Theory and Emotional Intelligence

Emotional intelligence, or EQ, grows from experiences we have when we’re young. Attachment theory shows this growth. Securely attached kids usually grow into adults who are good at recognizing and handling their feelings17. If you had a tough start, feeling secure may be harder. This can make understanding emotions—yours and others’—tricky17.

How Early Life Experiences Shape EQ

What happened to you early on really matters for your EQ. If you felt safe and loved, chances are high your EQ will be too. You’ll likely have good self-esteem and know yourself well17. Some people grow up avoiding getting too close to others. This often means they’re not as good at figuring out what others feel17. Then, there are those who worry a lot about relationships. They may find it hard to keep up with how others change and see how they affect those around them17.

Connecting with Core Emotions

It’s key to tune into your basic feelings like happiness, sadness, anger, and fear to boost your EQ. If you’re good at dealing with challenges, thank your strong emotional skills17. Mindfulness can really help. It lets you get in touch with your deepest feelings and understand them better.

The Role of Mindfulness in Developing EQ

Mindfulness practice is key to growing EQ, as it helps us stay rooted and emotionally aware. Studies in neuroscience show mindfulness boosts self-awareness and empathy18. By being mindful, people can better understand their feelings, what drives them, and their strengths and weaknesses. This understanding improves how they connect with others18. Additionally, activities like meditation or mindful walking are great for enhancing emotional intelligence. They help turn individuals into strong leaders18.

mindfulness practice and EQ development role

Embracing mindfulness to sharpen emotional intelligence brings many rewards. It can lower stress, make our mental health better, and enhance overall happiness19. Companies focusing on emotional intelligence in their teams often see big benefits19. Employees who are engaged and feel valued are more emotionally wise19. Leaders with high emotional intelligence can better inspire their teams, manage disagreements, give feedback, and create a supportive work atmosphere19.

In healthcare, using mindfulness to foster emotional intelligence has a major impact. A 2018 study shows it boosts competencies for nursing professionals20. Another research points out its role in lowering burnout risks among nurses by helping manage stress better20. Regular mindfulness practice is beneficial for boosting emotional intelligence. This is vital for forging strong relationships and being a successful leader1820.

EQ and Mental Health

Understanding how emotional intelligence (EQ) affects mental health is key for our well-being. Research shows that EQ’s impact on mental health is huge. It shapes how we handle our emotions and those of people around us.

Dealing with Anxiety and Depression

EQ is a powerful tool against anxiety and depression. It helps us handle tough times better and control our feelings. This can prevent mental health issues and help work through hard emotions21.

It lets you face fears with a clear mind. This reduces stress and boosts your mental strength.

Building Stronger Relationships Through Emotional Control

EQ isn’t just for battling mental health problems. It’s crucial for better relationships, too. Being emotionally smart greatly improves how we communicate and bond with others21.

By controlling our emotions, we can make deeper connections. This creates a stronger sense of belonging, improving our social life.

The Impact of Emotional Intelligence on Well-Being

EQ’s role in mental health even reaches our overall happiness. Though it’s less linked with broad mental health improvements, it enhances specific aspects of happiness. For instance, it makes understanding, handling, and connecting with feelings easier21.

EQ gives you the balance and toughness to overcome challenges. This boosts both personal and work success.

Social Intelligence and Emotional Cues

Social intelligence (SQ) and emotional intelligence (EQ) are different but work together. They are key for success in life and work, especially in leading and creating new ideas in business22.

social intelligence understanding emotional cues

Knowing how to read feelings is part of social intelligence. It lets you understand hidden messages and the mood in groups. This skill helps you handle social situations well, making friendly and strong connections22.

EQ deals with current emotions, helping you see and control your feelings and those of people around you. SQ, on the other hand, is about understanding social scenes to get the best outcomes22.

Getting better at noticing emotional signs makes you better at managing relationships. This skill is the base for good talks and deep bonds.

Combining EQ and SQ drives creative thinking and leads to growth in businesses22. With both intelligences, you do well now and prepare for a bright future.

Emotional Intelligence: The Key to Lasting Romantic Relationships

Understanding emotional intelligence (EQ) is key to strong romantic relationships. High EQ is crucial for real closeness, kind actions, true dedication, and heartfelt care23. High EQ individuals put in continual effort. They excel in overcoming relationship challenges23.

Empathy in Romance

Empathy lies at the heart of lasting love, letting partners feel and share emotions. It comes from high EQ, leading to emotional openness and acceptance23. This builds deeper emotional bonds and helps manage relationship dynamics better.

Navigating Conflicts with High EQ

Conflicts are normal in love, but high EQ helps handle them well. Those with high EQ don’t confuse infatuation with true love, aiming for real connections23. They use humor and acceptance to solve problems, thanks to their high EQ skills.

Building Deep Emotional Connections

Building strong emotional ties means accepting changes and growth together. Knowing and managing your emotions is key23. High EQ people are great at creating deep bonds that last, especially when they focus on empathy and good communication23.

Learn more about how emotional intelligence enhances love relationships by nurturing empathy and improving conflict navigation skills to build deep emotional connections and lasting romantic relationships.

Indicators of Emotional Intelligence in Your Partner

Seeing emotional intelligence in your partner is like finding a hidden treasure. Self-awareness is key, as Cindy Barnes shows. It means knowing what you feel24. Partners who get your feelings and truly listen show they have a high EQ25. This attention to emotions builds stronger bonds.

identifying EQ indicators

How your partner deals with stress matters too. Staying calm and in control during tough times shows high emotional intelligence25. Geoff Crane says people’s EQ can change depending on where they are24. So, watch how your partner acts in different places.

Criticism is another test. Partners who learn from feedback have high EQ25. Those who cheer on your wins, without jealousy, also show high emotional smarts25. Paying attention to how open and honest they are about their feelings can clue you into their emotional depth25.

It’s also good if they’re curious about you. High EQ people want to know more about their partner24. This interest ranges from simple daily check-ins to sharing hobbies.

Strong boundaries, understanding personal needs, and having healthy connections are signs too24. When partners honor each other’s space and needs, it shows they’re emotionally wise25.

Indicators Description
Empathy Regular empathy from your partner means they might have a high EQ25.
Active Listening Talking and understanding feelings are signs of strong emotional intelligence25.
Handling Stress Being able to control emotions in tough times hints at high EQ25.
Self-Awareness Knowing your emotions and triggers suggests a strong EQ25.
Constructive Criticism Using criticism for growth indicates high emotional intelligence25.

Spotting EQ in your partner can make your relationship happier. Dr. James Parker found that couples with similar EQ levels often stay together longer and are happier24. This 15-year study shows how important emotional intelligence is for staying with your partner24.

Signs of Low EQ and How to Address Them

Understanding and improving low EQ can make a big difference in your life. A lot of people struggle with low emotional intelligence. This can lead to problems in how they interact with others.

Identifying Low EQ Traits

People with low EQ often find it hard to handle their feelings or understand others. This can result in too many emotions spilling out unexpectedly26. They may always want to be right and not listen to others. This causes constant arguments26. They also tend to make the conversation all about themselves. This makes keeping friends tough26.

Additionally, their lack of control might make them say hurtful things at the wrong times. This makes getting along with others even harder26.

Strategies for Improvement

Growing your emotional intelligence is crucial for better relationships. Start by getting to know your emotional triggers. Figure out your feelings to manage them better. Work on handling EQ weaknesses by having clear boundaries.

Being open and empathetic when you communicate is important. Listen well and don’t steer the conversation to yourself. Understand social signals and when to talk about touchy subjects to keep from hurting others26. Getting better at empathy, by seeing things from someone else’s perspective, helps a lot too. This leads to kinder and more meaningful connections.

To make the most of these tips, watch your actions and think about their impact on people around you.

Tips for Improving Your Emotional Intelligence

Starting to improve your emotional intelligence means you’re ready to look into yourself. To be more aware, it’s key to know and understand your feelings. This often ties back to how you felt and reacted as a kid1. By watching how you react and why, you can start to change and improve your emotional skills.

Adding mindfulness, like meditation, to your life can really boost your EQ. Mindfulness shifts your focus to the here and now. It helps you tune into what you’re feeling and sensing1. This not only aids your emotional growth but also helps you know yourself better. It’s essential when you’re dealing with stressful situations.

Being empathetic is crucial for raising your emotional intelligence. Empathy helps you connect with how others feel, leading to better talks. Noticing how people express themselves without words and really being there in conversations boosts your EQ1. So, it’s important to include these emotional growth habits in your everyday life.

Emotions inform us about ourselves and others, but stress can overwhelm us1. When we don’t handle our emotions well, we could face mental health problems like anxiety and depression1. That’s why managing emotions well is key.

Seeing change as a chance to better our relationships can also raise EQ. Treating changes as learning opportunities strengthens good emotional actions and resilience. This way, you get better at facing life’s ups and downs with steady EQ1. It’s about growing emotionally and enhancing your emotional abilities.

Conclusion

Emotional intelligence is new but very talked about. Many studies and articles are adding to what we know about it27. Tests like the Ability Emotional Intelligence Test and the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) help measure it. They show how EQ compares to traditional smarts27.

Research shows EQ is crucial for managing feelings and being happy at work27. Boosting your EQ can improve how you communicate and build strong bonds. It makes dealing with life’s ups and downs easier. This leads to better health and happiness.

Working on your EQ is smart. It helps in knowing and managing yourself and others better. EQ is key for personal and work success. On your EQ journey, remember its power in making your life and others’ better. To learn more, check out various studies and articles for useful insights27. EQ is crucial for a fulfilled life and research will reveal even more benefits ahead27.

FAQ

What is emotional intelligence (EQ) and why is it important?

Emotional intelligence, or EQ, is knowing how to handle your feelings. It’s key for making friends, doing well at work, and feeling good about life. It helps you talk better and build strong relationships.

How does emotional intelligence impact my career?

A high EQ can make you a great team player and leader. It’s something employers really look for. It helps you move up in your career.

Can emotional intelligence be developed?

Yes, you can boost your EQ. It’s about learning how to react wisely, especially when you’re under pressure. Skills like understanding yourself and others are part of growing your EQ.

What are the benefits of self-management within EQ?

Self-management is about staying in control of your feelings and actions. It lets you take on challenges, keep promises, and adapt to new things. It’s crucial for managing your emotions well.

How does self-awareness contribute to EQ?

Being self-aware means knowing your feelings and how they affect what you do. This insight can boost your confidence and help you grow personally. It also helps you get better at handling emotions.

Why is social awareness integral to EQ?

Social awareness is all about feeling for others and understanding what they’re going through. It’s essential for talking well and making friends. Seeing and using social hints correctly is key.

How does EQ contribute to better relationship management?

EQ helps you interact positively, talk clearly, and connect with others. It’s great for solving problems and making strong bonds. These are important for getting along with people better.

What is the relationship between IQ and EQ?

IQ and EQ work together. IQ gets you through school and puzzles. But EQ is vital for handling feelings and relationships well.

How does EQ aid in stress management?

EQ gives you tools to stay calm under stress. It helps you make smart choices without panicking. Managing stress at work and keeping a balance is easier with high EQ.

What role does attachment theory play in emotional intelligence?

Attachment theory says our early connections affect how we handle feelings. Being in touch with your deepest emotions is good for growing and having better relationships.

How can mindfulness help in developing EQ?

Mindfulness makes you more self-aware and emotionally present. It teaches you to live in the now. This is very helpful for handling stress and reacting emotionally in a healthy way.

How does emotional intelligence affect mental health?

EQ helps you deal with tough emotions and mental health challenges. Handling feelings wisely leads to stronger relationships and happiness.

What is social intelligence, and how does it relate to EQ?

Social intelligence is part of EQ. It’s about understanding silent cues and shared feelings. It lets you move through social situations confidently.

How does emotional intelligence influence romantic relationships?

In romance, high EQ means caring, good at solving problems, and creating deep connections. These skills lead to stronger bonds, love, and being truly committed.

What indicators suggest high emotional intelligence in a partner?

Look for someone who knows themselves, gets along well with others, offers support, handles arguments well, and bounces back from setbacks. These signs show someone really understands and handles emotions well.

What are the signs of low EQ and how can they be addressed?

Low EQ shows as trouble managing feelings, not taking feedback well, and rocky relationships. Getting better at EQ means working on being more aware, setting clear personal limits, and improving how you talk with others.

What are some strategies to improve my emotional intelligence?

To boost your EQ, try to understand yourself better, feel what others feel, learn from what happens to you, and be open to change. Being willing to look at yourself closely and use what you learn is key for growing emotionally.

Source Links

  1. https://www.helpguide.org/articles/mental-health/emotional-intelligence-eq.htm
  2. https://hsi.com/blog/communicating-with-emotional-intelligence-eq
  3. https://mhanational.org/what-emotional-intelligence-and-how-does-it-apply-workplace
  4. https://www.ihhp.com/meaning-of-emotional-intelligence/
  5. https://www.calm.com/blog/why-is-emotional-intelligence-important
  6. https://www.pacesconnection.com/blog/the-four-pillars-of-emotional-intelligence
  7. https://medium.com/@org.learning/second-pillar-of-emotional-intelligence-self-management-cc57b19436d9
  8. https://www.talentsmarteq.com/emotional-awareness-and-how-to-be-more-self-aware/
  9. https://www.kornferry.com/insights/this-week-in-leadership/what-is-emotional-self-awareness
  10. https://grace-being.com/emotional-intelligence/social-awareness-emotional-intelligence/
  11. https://www.workplacestrategiesformentalhealth.com/resources/relationship-management-for-emotional-intelligence
  12. https://www.successstartswithin.com/sports-psychology-articles/emotional-intelligence-for-athletes/relationship-management-the-final-pillar-of-emotional-intelligence/
  13. https://www.scirp.org/journal/paperinformation.aspx?paperid=126458
  14. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4664650/
  15. https://www.linkedin.com/pulse/stress-management-through-emotional-intelligence-pathway-vashisht
  16. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7656878/
  17. https://www.attachmentproject.com/blog/emotional-intelligence-attachment/
  18. https://www.forbes.com/sites/forbescoachescouncil/2019/06/11/how-to-develop-emotional-intelligence-using-mindfulness/
  19. https://www.linkedin.com/pulse/connection-between-emotional-intelligence-mindfulness-andersyn-ph-d-
  20. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8161054/
  21. https://www.brainsway.com/knowledge-center/the-relationship-between-emotional-intelligence-and-mental-health/
  22. https://www.ie.edu/lifelong-learning/blog/innovation/social-intelligence-vs-emotional-intelligence-making-distinction-can-help-lead/
  23. https://www.helpguide.org/articles/mental-health/emotional-intelligence-love-relationships.htm
  24. https://www.refinery29.com/en-gb/emotional-intelligence-relationships
  25. https://medium.com/illumination/9-signs-your-partner-has-high-emotional-intelligence-according-to-psychology-748c65a4c2d8
  26. https://www.verywellmind.com/signs-of-low-emotional-intelligence-2795958
  27. https://www.eiagroup.com/resources/emotional-intelligence/conclusion-references/

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